As former customer strategy and retail experience leader at Burberry and Tory Burch and founder of her customer experience and digital transformation consultancy, Francesca Danzi is well placed to speak about the future of retail and fashion.

In this session, Francesca will look at the new role that digital commerce and physical retail will play in a post-pandemic world and the new capabilities that brands will have to build to lead there. Key topics will be technology and analytics driven innovation, customer value creation, localization and new engagement models.